Crezy Time Privacy Policy – Your Data Is Safe With Us

1. Introduction & Purpose

Welcome to Crezy Time. Your privacy is our top priority. This privacy policy explains how Crezy Time collects, stores, uses, and protects your personal information. It applies whenever you use our website or mobile app.

Crezy Time is a trusted online gaming and Sports Betting platform for players in Bangladesh. We believe transparency is the foundation of trust. This privacy policy is written in plain language so you can clearly understand exactly what we do with your information.

Our privacy policy has been developed in alignment with international data protection laws, particularly the GDPR (General Data Protection Regulation). All our operations are conducted within a licensed framework and are regularly verified through third-party audits.

2. What Information We Collect

Crezy Time only collects information that is necessary to operate the platform, secure your account, and meet legal obligations. We never collect data we do not need.

• The information you provide directly at the time of registration is our primary data source.
• Some technical information is collected automatically while you use the platform, primarily for security purposes.
• Transaction confirmation details are received from third-party payment gateways.
• We do not knowingly collect information from anyone under 18. Any such account identified will be closed immediately.

3. How We Use Your Information

Crezy Time uses your information only for specific, legitimate purposes. We never use your data beyond what has been authorized, and a legal basis is ensured for every use.

• Account Management & Verification Your information is used to verify your identity, complete the KYC process, and keep your account secure.
• Financial Transaction Processing Your payment information is required to process deposits, withdrawals, and bonuses.
• Fraud & Security Protection Data is analyzed to detect suspicious activity and prevent money laundering.
• Responsible Gaming Gaming behavior is monitored to identify problematic patterns, and support is provided where needed.
• Personalized offers & communications Your data is used to send you relevant bonuses and promotions based on your preferences. You can opt out at any time.
• Service Improvement & Analytics Anonymized data is analyzed to continuously improve your experience on the platform.

4. Information Sharing & Disclosure

Crezy Time never sells your personal information or shares it with third parties without authorization. However, limited data may be shared with trusted partners in certain specific circumstances.

• Only the minimum information necessary to complete a transaction is shared with payment processors.
• Relevant data is provided to legal authorities upon receipt of a valid legal order — this is a condition of our international gaming license.
• All third parties we work with are bound by strict confidentiality agreements.
• In the event of any corporate restructuring or acquisition involving Crezy Time, you will be notified before any transfer of your data takes place.

5. Data Security Measures

Crezy Time protects your data using industry-leading technology and processes. Our security is not just technical — it is a holistic culture embedded across our entire team.

• All passwords are stored using bcrypt hashing — no staff member can ever view your password.
• Database servers are kept in a secure environment isolated from the public internet.
• Regular penetration testing and security audits are conducted to identify and address vulnerabilities proactively.
• In the event of a data breach, affected users will be notified within 72 hours.
• Staff access to data is strictly controlled under a "need-to-know" policy.

6. Cookies & Tracking Technologies

Crezy Time uses cookies on its website to enhance your browsing experience and help keep the platform secure. Cookies are small text files stored on your device.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of some platform features. Analytics and marketing cookies are entirely optional.

7. Your Data Rights

Under GDPR and international data protection laws, you have certain fundamental rights over your own data. Crezy Time fully respects these rights and supports you in exercising them.

• Right to Access Data: You may submit a request to find out what information we hold about you. We typically respond within 30 days.
• Right to Rectification: You may request corrections if any of your information is inaccurate or incomplete.
• Right to Erasure: Under certain circumstances, you may request the deletion of all your data. Some information may need to be retained due to legal obligations.
• Data Portability: You may request a copy of your data in a machine-readable format.

8. Data Retention Policy

Crezy Time does not retain data longer than necessary. Each type of data has a defined retention period and is securely deleted once that period expires.

9. Policy Changes & Updates

Crezy Time may update this privacy policy as needed. Updates may occur due to legal changes, the launch of new services, or changes in business operations.

• For significant changes, a notification will be sent to your registered email at least 30 days before the changes take effect.
• The date of each update is noted at the top of this page.
• Continued use of the platform after any update will be considered acceptance of the revised policy.
• If you do not agree to the updated policy, you may request to close your account.

10. Frequently Asked Questions